Privacy Policy

Introduction

WeTidy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information (but not limited to):

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Cleaning preferences, service history, appointment details
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Property Information: Property address, size, type, and specific cleaning requirements

Automatically Collected Information

When you visit our website, we may automatically collect (but not limited to):

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, search queries
• Location Information: General location based on IP address (city/state level)

How We Use Your Information

We use the collected information for the following purposes (but not limited to):

• Service Provision: To provide cleaning services, schedule appointments, and communicate about your service
• Customer Support: To respond to inquiries, provide customer service, and resolve issues
• Communication: To send service confirmations, updates, and marketing communications (with your consent through our opt-in form or by calling us)
• Payment Processing: To process payments and maintain billing records
• Website Improvement: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Subcontractors: To subcontract services to 3rd party providers to perform services on our behalf.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Website hosting and analytics
• Customer relationship management
• Marketing and advertising services
• Subcontracting services to 3rd party providers to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Security

We aim to implement appropriate technical and organizational measures to protect your personal information:

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to (but not limited to):

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

You can request access to your personal information and receive a copy in a portable format.

Correction

You can request correction of inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to legal requirements.

Opt-Out

You can opt out of marketing communications and certain data processing activities.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time without prior notice. Your continued use of our website and/or services and/or communication with us following such changes will be considered your agreement to the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We aim to respond to your inquiry within 30 days.